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KODA Bots roadmap

Over 2,5 years ago, we decided that the best way to improve customer service and automate processes inside companies would be to develop our own platform for enterprise-class chatbot and voicebot deployments. That’s how we created the KODA Bots technology – based on the experiences of our clients, designed to meet their needs, with a unique NLP (Natural Language Processing) system, and integrated with the biggest tech service providers in the world. Thanks to this – in one place – our clients can manage processes related to the automation of sales, customer service, employee recruitment, onboarding, marketing, and so on.Here are the history of KODA Bots and our development plans for the near future. 
Increased employee satisfaction

We’re integrating our platform with Microsoft Teams. Thanks to this, you’ll improve all onboarding processes inside your company and make it easier for employees to share their work and communicate with each other.

Increased employee satisfaction
Enhanced multilingual chatbot

One chatbot, equipped with one structure that sets the NLP according to the used language, is enough to effectively communicate with clients from different parts of the world and to automate communication on foreign markets.



Faster and independent chatbot training

We assume you want your chatbot to be intelligent so that it could respond as efficiently as humans, without having to fully engage moderators. We’ll make this possible thanks to the development of conjugations, contexts, and synonyms – working with our new version of the NLP panel will be easier and faster.


One chatbot, different voice assistants

You don’t have to make numerous versions of your chatbot. It will be supported by the most popular voice assistants. Thanks to this, one chatbot will be available in Google Assistant, Amazon Alexa, Messenger, and even in a web version.

One chatbot, different voice assistants
All your conversations with clients brought to one place

Messages that come from different chatbots will end up in a single inbox, which will significantly accelerate the work of your moderators.

The new module will allow using advanced filter functions, e.g. you’ll be able to display messages where a specific intent was detected or assign conversational threads to a given person. This will all be supported by the multi-chatbot module.


Faster and more efficient chatbot management

The new version of the admin dashboard is a response to the needs of our clients. It allows them to easily move between edit and static modes. It also contains an enhanced module for sending push notifications and many other improvements that make it easier to manage chatbots and navigate through the admin dashboard.


Chatbot contests ready for publishing in just several minutes

We changed the contest panel that enables to organize and manage contest entries. Before the contest even starts, its organizers can adjust the panel to their needs and the rules of a specific game.

We used the new contest panel to create the chatbots for Heineken or Żubrówka Czarna.


All chatbots in one... multi-chatbot

All you need is just a single chatbot, which is available in many locations, to improve communication with clients on many brand fan pages at the same time

This solution is used by Accor, one of the biggest hotel chains in the world. The multi-chatbot ensures full control over client communication and increases the response time to guest feedback. It manages the structure of the chatbot, depending on individual hotel Facebook fan pages. Specific hotels have dedicated panels at their disposal, which they can use to enter individual data, like contact emails, directions to hotel locations, and responses to intents detected in the NLP system (e.g. whether a given hotel has free parking).


New sources of chatbot users

We implemented promotional widgets: Messenger Checkbox and Messenger Button. They give you additional opportunities to promote your chatbot and drive quality traffic to your chatbot.

Wroclaw Airport successfully uses promotional widgets. Travelers who visit the airport’s website can sign up for notifications of specific flights with just a single click.


New sources of chatbot users
Prepare yourself for a super-intelligent chatbot

When Google started to support Polish in its flagship NLP product, we integrated it with our platform. Thereby, we enhanced our natural language processing system, which we have been successfully developing on our platform.

The integration saves the downloaded data (entities) in a user profile and enables to use it in defined blocks inside the chatbot structure.

Prepare yourself for a super-intelligent chatbot
Collect valuable data during conversations

Thanks to the expanded form module, you can quickly add and check whether the chatbot has all the necessary form fields and if their value is properly displayed in conversation flows. Collecting data from users has never been so simple.



3 ways to gain new chatbot users

We always provide marketing support to the chatbots we create. We added 3 new functions to the developed module, which enable you to gain new users. You can create widgets, like auto replies to comments, links, or messenger codes, and you can easily measure their effectiveness.

Faster chatbot development

We improved the chatbot structure module by minimizing the number of blocks needed to create a chatbot. Thanks to this, optimization is much easier.

Actions, which have been reserved only for blocks, are now assigned to elements and buttons!

Sell through your chatbot – e-commerce module

You can sell your products and services in a faster and more comfortable way and, at the same time, increase customer satisfaction during the purchase process. With the newly implemented function, users can add items to a shopping cart (or wish list) while looking through product catalogs inside your chatbot, to then complete their order on your shopping site.

Increased performance of your marketing and sales activities

We took a further step towards improving automation. We added special functions that automate sending push notifications and enable you to create message and API templates. Thanks to this, sending messages from external systems is no longer a problem.  


Contest organizing made simpler

We improved the contest module to make it easier for you to look through contest entries, export them, and select winners.

Pepco was the first brand to use our new contest module.

Chatbots designed following GDPR

We adapted the KODA Bots platform to the newest personal data protection regulations. Thanks to this, you can be sure that all the activities you carry out in your chatbot comply with GDPR.

Accessing data by users, implementing a system based on user roles and permissions, the acceptance of Terms of Use by chatbot users, and the automatic deletion of all user data from the database. This is only a small part of the functionalities we introduced to strengthen security and ensure that the KODA Bots platform complies with the new rules on the processing of personal data.

Chatbots designed following GDPR
Better understanding of clients

We created our own solution to analyze user behavior. With quick access to chatbot data, you can easily respond to the changing needs of your clients.

Besides the information you have at your disposal in the admin panel, you can download reports on, e.g. block views statistics, the performance of the speech recognition module, or the entered keywords.

Opening up to external systems

We made it possible to combine our technology with clients’ IT systems. This gives them a competitive advantage and opens up new opportunities for their chatbot communication activities.

Thanks to such features as account linking (combining accounts from 2 systems) or dynamic carousels (which can be used to display data from external systems), we were able to create the 4FUN.TV chatbot, which combines 3 different systems: a mobile app, broadcasting system, and the KODA Bots platform.

Opening up to external systems
One chatbot on your brand website and Messenger

We introduced a web widget, which enables real-time interaction with customers on your website or any other place. Thanks to this, the response time is increased, so you can immediately respond to client problems, which they report to your company.

The first version of the web chatbot, which we used on the Home Broker portal, was available on Messenger as well as on the brand’s website. There, the web version was entirely independent of Facebook/Messenger but had the same structure as the Messenger chatbot version.

New admin dashboard layout

Along with the development of the platform, we changed the layout of the admin dashboard. Thanks to the new interface, creating chatbots is even simpler.

The debut of the quizz module

The module expanded the possibility to hold competitions on Facebook. It enables to create single-choice quizzes, count the number of correct answers, and later to publish the results.

The module made its debut together with the chatbot built for Męskie Granie, in 2017.

The first version of the admin dashboard

We implemented our first ideas, like blocks and actions, which are still present on our platform. Back then, the panel allowed to create chatbots without coding skills, and this is so till today.

We merged additional features with the admin dashboard, including a simulator, the first NLP module, or the possibility to send push notifications to users.

Chatbot deployment for Play

Our first production deployment. The changes in the configuration required programming work. The chatbot responded to questions on the biggest at that time Facebook fan page in Poland.

We began working on the KODA Bots platform